Shipping policy
Worldwide Shipping
We ship to over 200 countries. Below is everything you need to know about processing, delivery times, tracking, and customs before your camera arrives.
Order Processing
Processing Time All orders are processed within 2–3 business days from the date your order is placed.
Tracking Numbers You will receive tracking information by email within 3–5 business days of your order date, once your order has been processed and handed to the carrier.
Business Hours Our team operates Monday to Friday, 9:00 AM – 5:00 PM PST. Orders placed outside these hours, on weekends, or on public holidays begin processing the next business day.
Delivery Times & Estimated Total
Shipping times vary by destination. The table below shows both the transit time and the estimated total delivery time, which includes our 2–3 business day processing period.
| Location | Estimated Shipping Time | Estimated Total Delivery Time |
|---|---|---|
| United States | 8–14 business days | 10–17 business days |
| Canada & Europe | 8–14 business days | 10–17 business days |
| UK, Australia & New Zealand | 8–14 business days | 10–17 business days |
| Asia | 8–14 business days | 10–17 business days |
| Central & South America | 15–30 business days | 17–33 business days |
| Africa | 15–45 business days | 17–48 business days |
All delivery times are estimates and exclude any clearance or customs delays, which are outside our control.
Multiple Packages
Cameras and camera accessories — including batteries, chargers, SD card readers, memory cards, and cases — are shipped from different warehouses. Because of this, you may receive your items in separate packages, even where combined shipping was selected.
Each package has its own tracking number, and each will be sent to you by email once the order is processed. If one package arrives before another, this is normal and the remaining items are still on their way.
Shipping Destinations
We are proud to offer international shipping to over 200 countries. There are a small number of locations we are unable to ship to. If your destination is one of them, we will contact you directly after your order is placed.
Tracking Your Order
Receiving Your Tracking Number
You will receive an email with a tracking number once your order ships.
"No information available at the moment"
Some carriers take 3–5 business days for tracking information to appear in their system. This is normal and does not mean your parcel is lost. If your order was placed more than 7 business days ago and tracking still shows no information, please contact us and we'll look into it.
Customs, Duties & Taxes
For international orders, recipients may be required to cooperate with local customs, including providing identification or paying duties and taxes. These charges are set by your local authorities and are the customer's responsibility.
By placing an order, you consent that one or more packages may be shipped to you and may incur customs fees on arrival in your country. If a parcel is held by customs and the required steps are not completed, any resulting delays, disposal, or refund requests are not our responsibility.
Lost or Missing Packages
Incorrect Addresses
Digicam Vault is not liable if an incorrect address is entered during checkout. Please confirm that your billing and shipping addresses are correct before completing your order. If the error is ours, we will take full responsibility and reship your original order at no charge.
Delivered Parcels
Where a shipment shows valid shipping proof confirming delivery to the address provided, we are not responsible for loss after delivery. This includes parcels that are misplaced, stolen, or collected by a third party.
Failed Delivery
If a delivery fails, the carrier notifies us and we will email you the steps needed to retrieve your parcel. This notification is provided as a courtesy. If the parcel cannot be retrieved despite our notification, we cannot be held responsible for the loss or disposal of the order.
Contact
Questions about your shipment? Email us at team@digicamvault.com and our team will help you out.